PMAV Training for Healthcare Professionals
Build your confidence. Strengthen your skills. Promote safer healthcare environments.
Develop the practical skills to recognise, prevent and manage aggression, violence and challenging situations in healthcare settings.

Our PMAV Training covers effective communication, de-escalation techniques, conflict management and positive workplace relationships, helping you approach challenging situations with confidence and professionalism.
What is PMAV Training
PMAV (Prevention and Management of Aggression and Violence) Training equips healthcare professionals with the knowledge and practical skills to identify early warning signs, prevent escalation and manage challenging interactions with confidence.
The course addresses aggression and conflict involving patients and service users, as well as workplace communication, staff-to-staff relationships and professional boundaries.
With an emphasis on prevention, dignity and mutual respect, PMAV Training helps participants develop practical strategies that support safer working environments and positive professional relationships.
Why Choose PMAV Training
List of Services
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Build ConfidenceList Item 1
Develop the knowledge and awareness to recognise potentially challenging situations and respond appropriately.
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Strengthen Communication SkillsList Item 2
Learn practical communication and de-escalation techniques to manage difficult conversations and reduce the risk of conflict.
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Manage Workplace ConflictList Item 3
Build the skills to navigate disagreements, maintain professional boundaries and encourage respectful working relationships.
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Promote Safety and RespectList Item 4
Understand how your approach to challenging situations can contribute to a safer, more supportive and person-centred healthcare environment.
What Does PMAV Training Cover?
Our PMAV Training combines practical learning with real-world healthcare scenarios, covering key areas including:
Understanding Aggression and Violence
Explore common triggers, contributing factors and early warning signs of aggression and violence in healthcare environments.
Communication and De-escalation
Develop effective communication techniques to prevent escalation, manage challenging conversations and respond calmly to difficult situations.
Professional Relationships and Boundaries
Understand the importance of professional conduct, mutual respect and maintaining appropriate boundaries with colleagues, patients and service users.
Conflict Management
Learn constructive approaches to managing disagreements, misunderstandings and interpersonal conflict within healthcare teams.
Teamwork and Workplace Culture
Explore how positive communication, psychological safety and respectful teamwork contribute to a supportive working environment.
Personal Safety and Risk Awareness
Improve your awareness of potential risks and understand appropriate professional responses to challenging incidents.
What Will You Learn?
By the end of the training, you will be better equipped to:
- Recognise early warning signs of aggression, violence and conflict.
- Apply effective communication and de-escalation strategies.
- Respond professionally to challenging interactions with patients, service users and colleagues.
- Manage workplace disagreements respectfully and constructively.
- Maintain professional boundaries and promote positive working relationships.
- Support teamwork, personal safety and a more respectful healthcare environment.
Meet Your PMAV Trainer
Ana Marija Livancic
PMAV Trainer & Coordinator
Ana Marija brings over 10 years of healthcare experience, including leadership roles as a Head Nurse/Midwife and HCA Manager, alongside more than six years of experience delivering workplace training and staff inductions.
Drawing on her frontline experience, Ana Marija takes a practical, supportive approach to PMAV Training, focusing on effective communication, de-escalation, conflict management and positive workplace relationships.
Her goal is to equip healthcare professionals with the confidence and skills to manage challenging situations safely, professionally and respectfully.
Book Your PMAV Training
Take the Next Step in Your Professional Development
Build your confidence in managing challenging situations and develop practical skills that can support you throughout your healthcare career.

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Looking for PMAV Training for Your Healthcare Team?
FRS Recruitment can also assist healthcare organisations looking to arrange PMAV Training for their staff.
For group bookings or organisational training enquiries, please contact a member of our Healthcare Recruitment team.
