About the Role
We are seeking a motivated and customer-focused Technical Client Success Executive to join a growing technology-focused business. This is an excellent opportunity for an ambitious individual with 1-3 years' experience who is looking to build a long-term career in customer success and account management.
Working closely with customers and internal teams, you will play a key role in managing client relationships, supporting renewals and quotations, coordinating customer communications, and ensuring an exceptional customer experience. This position offers significant scope for growth and progression into an Account Management role as the business continues to expand.
Key Responsibilities
- Build and maintain strong relationships with existing customers.
- Act as a key point of contact for customer enquiries and ongoing account support.
- Prepare quotations, proposals, and renewal documentation.
- Manage contract, subscription, and service renewals.
- Coordinate customer requests with internal teams to ensure timely delivery and resolution.
- Maintain accurate customer records and activity updates within the CRM system.
- Support customer engagement initiatives, including newsletters, LinkedIn activity, email campaigns, and client communications.
- Proactively follow up with customers to ensure satisfaction and identify opportunities for account growth.
- Arrange customer meetings, track actions, and ensure commitments are delivered.
- Provide commercial and administrative support to the wider team.
About You
- 1-5 years' experience in Customer Success, Sales Support, Account Coordination, Inside Sales, Business Support, or a similar customer-facing role.
- A positive, enthusiastic, and proactive attitude.
- Resilient, adaptable, and comfortable working in a busy, growing environment.
- Strong desire to learn, develop, and take on new challenges.
- Excellent communication and relationship-building skills.
- Ability to engage confidently with customers and understand their business needs.
- Naturally organised with strong attention to detail.
- Comfortable managing multiple priorities and deadlines.
- Commercially minded with a customer-first approach.
- Interest in technology and a willingness to develop technical knowledge.
- Strong work ethic, sense of ownership, and willingness to go the extra mile.
- Growth mindset with aspirations to progress into an Account Management role.
Ideal Candidate
This role is ideal for an ambitious professional who combines strong customer service skills with commercial awareness and a genuine passion for learning. We're looking for someone with the drive, energy, and resilience to grow alongside the business, take ownership of their responsibilities, and develop into a trusted advisor for customers over time.
Attitude is just as important as experience. The successful candidate will be someone who is curious, eager to learn, embraces challenges, and is excited by the opportunity to build a rewarding career in a growing organisation.
