The Role
My client, a non-profit healthcare provider is seeking and experienced and dynamic Quality & Patient Safety Manager to join their operations. This is a full-time, permanent position located in Dublin 16. Hybrid working options are available after probation.
As the Quality & Patient Safety Manager you will be responsible for leading quality, risk and patient safety systems, ensuring regulatory compliance, and overseeing the analysis and reporting of safety data to support safe, effective and person-centred care across the organisation.
Tasks & Duties
Quality Systems & Performance Management
- Support the Head of QRC in developing and implementing quality, risk and patient safety policies, systems and governance processes across the organisation.
- Manage and optimise the electronic quality management system (QPulse), including incident reporting, complaints, audits, risk management and quality improvement activity.
- Lead the collation, validation and analysis of quality, risk and patient safety data, ensuring strong data integrity and meaningful insight generation.
- Develop dashboards and reporting tools to track key quality and safety indicators and support timely, evidence-based decision-making.
- Analyse incidents, complaints, reviews and risk data to identify trends, drive learning and support continuous quality improvement.
- Coordinate governance reporting cycles and support the administration of committees, working groups and reporting structures chaired by the Head of QRC.
- Quality assure reports and submissions from departments, ensuring accuracy, completeness and compliance with internal and regulatory standards.
- Support wider quality improvement and compliance activity, including audit schedules, document control, training delivery, use of technology to enhance reporting, and embedding a strong culture of patient safety and regulatory compliance.
Safety & Risk Management
- Support the management, investigation and learning from incidents, ensuring appropriate categorisation in line with the HSE Incident Management Framework and implementation of resulting actions and improvements.
- Ensure compliance with all internal and external reporting requirements, including Notifiable Incidents, Serious Reportable Events (SREs) and Category 1 incidents.
- Provide specialist guidance to clinical teams on incident escalation processes, including support with preliminary assessments, participation in serious incident reviews, and contribution to Serious Incident Management Team (SIMT) processes.
- Promote a strong culture of quality, safety and risk management through staff support following adverse events (including Open Disclosure) and the implementation of best-practice frameworks, tools and improvement methodologies.
Change Management
- Proactively identify inefficiencies and inequities in service delivery and implement practical quality improvement initiatives in line with legislation and best practice standards.
- Demonstrate flexibility in adapting to organisational change and supporting the adoption of new or revised work practices.
- Support and guide staff through change processes, promoting engagement, understanding and positive adoption of new ways of working.
Patient Experience & Feedback
- Promote a patient-centred culture by ensuring service users are consistently treated with empathy, dignity and respect.
- Support the Head of QRC in the effective management of complaints and feedback, acting as Complaints Officer in their absence where required.
Regulatory Compliance & Standards
- Contribute to the development, implementation and ongoing enhancement of policies and procedures relating to quality, risk and patient safety data management.
- Ensure full compliance with relevant legislation, regulatory standards and organisational requirements, including GDPR, Health & Safety legislation, HSE policies and Mental Health Commission standards.
- Maintain a strong working knowledge of internal policies, procedures and best practice guidelines, applying them consistently to support high standards of quality and compliance.
- Demonstrate continuous professional development and contribute to maintaining up-to-date organisational knowledge, supporting effective governance and adherence to regulatory frameworks.
Experience, Knowledge & Qualifications
- Proven managerial experience across compliance, risk and quality functions, with the ability to deputise for senior leadership roles including Head of Quality, Risk and Compliance.
- Strong background in risk, compliance and governance, with experience leading incident management, risk frameworks and regulatory reporting processes.
- In-depth understanding of regulated environments, with knowledge of Mental Health Commission standards, HSE frameworks and Health & Safety Authority requirements.
- Experience operating within governance, compliance or regulated service environments, ideally within healthcare or similarly regulated sectors.
- Proven ability to analyse complex risk, quality and performance data to generate insights and support senior decision-making.
- Experience with information management systems, data reporting tools and governance platforms used to support compliance and quality assurance.
- Strong stakeholder engagement skills with experience producing executive-level reports and presenting to senior leadership and governance forums.
- Highly organised and proactive, with the ability to manage competing priorities, work independently and drive continuous improvement initiatives.
- Candidates must currently reside within a commutable distance with full working rights.
For further information please contact Sabrina Carroll at FRS Recruitment
