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Handling customer queries across all areas of personal lines
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Managing renewals, MTAs and after-sales enquiries
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Building strong rapport and retaining existing customers
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Working towards renewal retention targets
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Keeping customer and policy data accurate on Relay systems
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Delivering a consistently high standard of customer service
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Managing admin tasks with strong attention to detail
REQUIRED:
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Min APA qualification
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Previous insurance customer service experience
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Strong organisation and time management skills
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Confident communicator with a positive, customer-first mindset
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Comfortable in a fast-paced environment
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Relay knowledge a bonus, but not essential
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Someone who can work well independently and as part of a team
ON OFFER:
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Performance bonus
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Paid exam fees & study leave
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Insurance product discounts
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Hybrid working (50%)
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Sports & Social Club
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Option to contribute to a PRSA pension plan
