OPERATIONS MANAGER
Our client is an MSP in growth mode. They are seeking an Operations Manager to take full ownership of service delivery, scheduling, operational flow and day‑to‑day control across a growing technical team.
This is a senior, hands‑on leadership role focused on delivery, standards and performance.
Key Responsibilities
- Managing internal office functions, implementing process improvements and ensuring efficiency across teams.
- Working alongside service desk managers to ensure Service Level Agreements (SLAs) are met and supporting project delivery.
- Mapping existing operations, identifying bottlenecks and implementing new workflows to improve productivity.
- Managing internal HR tasks, office logistics, team scheduling and overseeing staff.
- Handling vendor relationships, tracking software licenses and ensuring compliance with operational standards.
Essential Skills & Competencies
- Ability to manage internal staff (e.g., HR administration, onboarding) and lead team-building activities.
- Experience in optimising business processes, implementing new systems and managing project lifecycles.
- Strong communication skills to manage relationships with external service providers
- Understanding of SLAs, OLAs and KPIs to measure performance.
- Capability to manage office budgets, procurement and ensure compliance with Health & Safety, data protection, and GDPR regulations.
Preferred Certifications
- Lean Six Sigma (Green Belt): For focusing on process improvement.
- PMP (Project Management Professional): For project delivery.
- ITIL Foundation
For more information, contact Maria Weafer
