The Operations Manager will work alongside the Regional Sales Manager, providing essential operational support.
This is a leadership role that requires strong organisational, problem-solving, and people management skills to maintain high service levels and drive efficiency.
Key Responsibilities:
Operations Management
- Ensure all products, parts, and materials are properly handled, stored, and accounted for.
- Manage Customer Service function ensuring excellent customer service and seamless order processing.
- Assist customers with product selection, quotations and technical inquiries.
- Work closely with the Regional Sales Manager and sales team to ensure product availability and after-sales support.
- Coordinate service repairs and maintenance to deliver high-quality, timely service.
Administrative Management
- Oversee invoices, credit control, and debt collection, ensuring timely payments and accurate financial records.
- Monitor financial performance and contribute to operational planning and reporting.
- Manage relationships with suppliers, couriers, and service providers to maintain cost-effective and reliable supply chains.
Team Leadership & Process Improvement
- Lead and support a team of six, fostering a positive, high-performance work environment.
- Provide training, coaching, and development opportunities to enhance team capabilities.
- Identify and implement process improvements to streamline operations and enhance efficiency.
Requirements:
- Minimum 3-5 years in an operations management role, ideally within a distribution environment.
- Experience in water treatment, pumps, or related technical products is a strong advantage.
- Proven ability to manage, develop, and motivate a small team.
- Strong interpersonal and communication skills
- Proficiency in ERP systems and Microsoft Office.
- Ability to troubleshoot operational challenges and implement practical solutions
Contact Maria Weafer for more information
