FRS is proud to partner with Aoibhneas in recruiting an Operational/Programme Delivery Manager for a 6-month fixed-term contract.
The Operational / Programme Delivery Manager will oversee the planning, coordination, monitoring and delivery of Aoibhneas services and programmes during a period of maternity leave cover. Reporting to the CEO, the successful candidate will provide operational leadership across service delivery, programme oversight, quality assurance, case auditing, reporting and performance monitoring, ensuring services continue to operate safely, effectively and in accordance with organisational policies, contractual obligations and best practice standards.
Key Responsibilities
Service Operations and Programme Delivery
- Provide operational oversight of Aoibhneas services and programmes, ensuring safe, effective and consistent service delivery.
- Support Coordinators and Team Leaders in implementing operational priorities, service plans and programme objectives.
- Monitor service activity, outputs, outcomes and performance indicators, ensuring compliance with organisational and contractual requirements.
- Identify operational risks, emerging trends and service improvement opportunities, escalating concerns and recommendations to the CEO.
- Ensure services operate in accordance with organisational policies, procedures and quality standards.
Case Management, Quality Assurance and Compliance
- Lead and coordinate case file audits, quality reviews and compliance monitoring across services.
- Ensure adherence to safeguarding, GDPR, health and safety, case management and documentation standards.
- Analyse client data and case management systems to identify trends, risks and opportunities for service improvement.
- Support implementation of recommendations arising from audits, evaluations, inspections and quality reviews.
- Promote best practice in Trauma-Informed Care, Domestic Abuse Interventions, Child Protection and culturally responsive practice.
Monitoring, Evaluation and Data Management
- Oversee the collection, analysis and reporting of service and programme data.
- Produce statistical, operational and performance reports for the CEO, funders and other stakeholders as required.
- Monitor programme delivery against agreed objectives, timelines, funding requirements and key performance indicators.
- Ensure accurate maintenance of databases, records and reporting systems.
- Support organisational learning and service development through analysis of performance and outcome data.
Programme Oversight and Reporting
- Monitor programme implementation to ensure delivery is aligned with agreed objectives, timelines, and funding requirements.
- Coordinate reporting requirements for statutory, funded, and contractual programmes.
- Support the preparation of quarterly, annual, and ad hoc reports as required.
- Ensure programme activities are documented, monitored, and evaluated effectively.
- Work collaboratively with managers to identify programme challenges and support solutions to maintain quality and continuity of delivery.
Staff Support, Leadership and Administration
- Provide operational leadership and support to Coordinators and Team Leaders, promoting collaborative and effective working practices.
- Support workforce planning, staff development and performance management processes as required.
- Foster a culture of accountability, continuous improvement and staff wellbeing.
- Support budget monitoring and ensure services operate within approved resources.
- Contribute to funding, service review and organisational reporting requirements.
- Contribute to maintaining staff wellbeing and effective team functioning during the maternity leave period.
Person Specification
Education and Qualifications
- A relevant 3rd level qualification in Social Work/Care or related field essential
- Professional management qualification, or working towards one, is desirable.
- A full clean drivers license.
Essential Experience
- Minimum 3 years' management or operational leadership experience within the social care, community, voluntary, healthcare or domestic violence sector.
- Experience overseeing service delivery, programme implementation, quality assurance and performance monitoring.
- Experience analysing service data and producing reports for management, funders and stakeholders.
- Knowledge of safeguarding, risk management and regulatory compliance within frontline services.
Desirable
- Experience within domestic, sexual, or gender-based violence services.
- Experience managing funded programmes and reporting to statutory agencies and funders.
Role Requirements
Flexible to locations due to nature of service and working hours cover 5 days per week, Monday to Friday, between 9.am and 6pm.
Employer Benefits
- Employer Pension Contribution of 5%.
- Annual leave 28 days inclusive of 2 wellbeing days with incremental days in line with service.
- Access to Digital GP Care and other benefits.
- Access to Supervision and Employee Assistance Programme
