I'm currently recruiting for an Medical Receptionist (Grade IV) to join a busy team in Portlaoise, Co. Laois.
As a Main Receptionist / Switchboard Operator, you will usually be the first point of contact for patients and visitors . You will operate switchboard equipment to receive calls and direct them to the appropriate person or department. This is a very busy environment requiring strong communication and organisational skills.
This Grade IV role will involve working between Main Reception/Switchboard and the Admissions Office. Previous experience working on a switchboard or busy reception desk is essential.
Main Switch/Reception operates on a 7-day roster and may include evenings and weekends (no night duty). Admissions Office cover will typically be Monday to Friday, with the possibility of occasional weekend cover where required (approximately 5 hours per weekend shift).
THE ROLE
Reception Duties:
- Greet patients and visitors and direct them to the appropriate department
- Answer and redirect incoming calls via the main switchboard
- Respond to patient queries and assist with scheduling appointments
- Multitask in a busy, fast-paced reception environment
Admissions Office Duties:
- Register patient admissions, transfers and discharges on the hospital system
- Ensure all patient details and documentation are accurately recorded and updated
- Liaise with wards, nursing staff and medical teams regarding patient admissions and bed allocation
- Prepare and process patient charts and documentation in line with hospital procedures
- Maintain accurate admission records while ensuring confidentiality and GDPR compliance
Administration Duties:
- Maintain the computer clinic system in an accurate and secure manner
- Maintain filing and administrative systems so written and electronic records are easily accessible and secure
- Provide an efficient audio typing, copy typing and word processing service for clinical and management teams when required
- Prepare correspondence including letters, reports and patient referrals in an accurate and timely manner
This role may require weekend work when required.
Hours can vary between 8:00am and 10:00pm
depending on roster requirements.
Pay Rate: €19.50 per hour
REQUIREMENTS
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Previous experience working on a busy reception desk or switchboard (essential)
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Medical terminology and understanding of medical systems
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Excellent customer service and communication skills
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Strong diary management and organisational skills
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Dictaphone typing / typing skills
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Good IT skills (Word, Excel, PowerPoint and Outlook)
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Understanding of GDPR and confidentiality requirements
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Must be available to start immediately
This is a temporary role with a view to start immediately.
To apply, please upload your CV to the link below.
