Personal Lines Team Lead
Galway | Well-Established Irish-Owned Insurance Broker
Ready to step into a leadership role where your experience truly makes an impact?
A respected, Irish-owned insurance broker with a strong regional presence is seeking a Personal Lines Team Lead to join their Galway branch. This is a fantastic opportunity for an experienced insurance professional who enjoys leading people, driving performance, and delivering an exceptional customer experience.
You’ll take ownership of a high-performing team of Customer Advisors, balancing operational excellence, regulatory compliance, and growth — all within a supportive, people-focused environment.
The Role
As Branch Lead, you will:
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Lead, coach and motivate a team of 3 Personal Lines Advisors
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Drive new business and renewal retention in line with monthly targets
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Ensure the highest standards of quality, compliance and customer care
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Oversee reporting, MI and month-end processes
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Collaborate closely with Branch Leads and Managers across the network
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Provide regular feedback, performance management and development support
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Coordinate inductions and ongoing knowledge sharing within the team
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Identify opportunities to improve processes and enhance the customer journey
About You
You are:
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A confident, hands-on leader who leads by example
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Motivated, organised and target-driven
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A strong communicator with excellent interpersonal skills
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Passionate about delivering great customer outcomes
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CIP Qualified (or APA Commercial)
Skills & Experience
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Solid experience within general insurance broking, across new business and renewals
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Strong understanding of regulatory and quality standards
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Proven ability to manage time, priorities and people effectively
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Analytical, proactive and solutions-focused mindset
What’s on Offer
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Competitive salary (DOE)
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Performance-related bonus
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20 days annual leave, increasing with service
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Paid Wellbeing Day
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Death in Service benefit (4x salary)
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Insurance exams fully funded, plus annual professional membership paid
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Long-term career progression within a stable, Irish-owned business
If you’re a Personal Lines professional ready to step into leadership — or take your next step in a role with real influence — this could be the opportunity you’ve been waiting for.
