The Role
An exciting opportunity has arisen for a customer-focused Health Insurance Renewals Executive to join one of Ireland’s leading protection and health insurance brokerages. This is a fully remote open to candidates based in Ireland, permanent role focused on renewing health insurance plans and supporting existing customers. You will play a key role in retaining clients and maintaining strong, long-term relationships.
Tasks & Duties
- Contact existing customers approaching renewal to offer guidance and assistance
- Review clients’ needs at renewal based on budget, medical requirements and personal circumstances, and prepare tailored recommendations
- Manage daily customer queries and provide timely, accurate responses
- Engage with clients via phone and email
- Liaise with insurers on behalf of clients
- Maintain accurate and up-to-date records in the CRM system
- Deliver exceptional customer service in every interaction
- Participate in ongoing product and market training
Experience, Knowledge & Qualifications
- Previous experience in a health insurance advisory, renewals or sales role
- Proven experience in client-focused service and relationship management
- Minimum APA qualification in Insurance (CIP an advantage)
- Ability to explain complex insurance products in a clear, confident manner
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Comfortable working both independently and collaboratively
- Proficiency with basic computer systems and CRM tools, with strong administrative accuracy
For further information please contact Sabrina at FRS Recruitment
