Field Engineer/Deskside Support Team – Junior to Lead

Location: 26 Counties
Contract: 12-month FTC, with potential extension
Levels: Junior | Intermediate | Senior | Lead

FRS is recruiting Field Engineers across Junior, Intermediate, Senior and Lead levels to join a new public section enterprise technical support team across Ireland.

We're looking for people with experience in deskside, desktop, field or end-user support, with opportunities available at different levels depending on your experience.

Key responsibilities

• Provide high-quality deskside and field-based technical support.
• Diagnose and resolve hardware, software and endpoint issues.
• Support Windows 10/11 and Microsoft 365 environments.
• Support technologies including Microsoft Teams, Intune, Active Directory/Entra ID and endpoint management.
• Install, configure and maintain end-user devices.
• Troubleshoot connectivity, applications and peripherals.
• Manage incidents and service requests through established processes.
• Provide professional, customer-focused support.
• Maintain accurate technical documentation and escalate complex issues where required.

Senior & Lead Engineers

Senior and Lead positions will additionally involve:

• Managing complex technical incidents and escalations.
• Providing technical guidance and mentoring to other engineers.
• Coordinating day-to-day engineering activities.
• Supporting knowledge sharing and service improvement.
• For Lead level, taking responsibility for day-to-day operational coordination and team performance.

What we're looking for

We're interested in candidates with experience across areas such as:

• Windows 10/11
• Microsoft 365
• Microsoft Teams
• Microsoft Intune
• Endpoint management
• Active Directory / Entra ID
• Hardware and software troubleshooting
• Enterprise deskside/field support
• IT service management

You don't need to have every technology listed — we'll assess your experience and match you to the level that's right for you.

Junior: IT support/service desk experience and a strong willingness to develop.

Intermediate: Solid hands-on deskside/desktop/field support experience.

Senior: Strong enterprise support experience with the ability to independently resolve complex issues.

Lead: Extensive technical experience combined with team leadership, coordination or mentoring experience.

What we offer

• 12-month fixed-term contract, with potential extension
• Competitive salary based on experience and level
• Enterprise technology environment
• Technical development and training opportunities
• Clear progression from Junior → Intermediate → Senior → Lead
• Support from the FRS team throughout your assignment

Interested? Apply now with your CV and we'll be in touch to discuss the opportunity and the level that best matches your experience.