My client, a multinational in Shannon, Co Clare is looking for English speaking and multilingual Customer Service Representatives to join their growing team.
This is a fantastic opportunity for candidates with a retail/hospitality background who are looking to transition into a corporate setting. If you have experience as a waiter, barista, cabin crew retail or sales assistant but want to make a change, this could be the role for you!
Customer Service Representative Responsibilities
Manage tasks, provide excellent service to customers and colleagues.
Learn and utilise IT tools and systems.
Become an expert in products, transit times, bookings, and tracking.
Handle complaints and claims professionally.
Analyse reports and collaborate with the team.
Stay organised with emails and tasks.
Maintain accurate intranet information.
Contribute to process development.
Escalate customer issues promptly.
Follow established standards and procedures.
Take on additional tasks as assigned.
The Customer Service Representative will have:
Previous Customer Services Experience
1-2 years experience of a fast paced service environment
Strong, proven self management / motivation skills
Demonstrable knowledge of achieving group/individual targets
Strong understanding of reporting tools and techniques
Strong PC skills including use of excel.
Strong English
Fluency in a European language is an advantage - French/German/Spanish/Portuguese/Italian/Dutch
Hours of Work:
Standard Hours; Monday – Friday:
6am - 2:30 pm
7am - 3:30 pm
8am - 4:30 pm
9am - 5:30pm (Training shift)
Benefits:
Gym Contribution
Healthcare Contribution
Incentive Scheme
Pension (after 12 months)
Hybrid working
