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Customer Service Representative

Job Overview

Customer Service Representative

Contract Type:

Full Time

Salary:

Location:

Midleton - Cork

Contact Name:

Clionadh Morrissey

Industry:

Customer Service Call Centres & Languages

Date Published:

03-Jun-2026

Our client, a well-established international manufacturer, is seeking a Customer Service Agent to join their experienced and customer-focused team based in Midleton, Co. Cork.

This is an excellent opportunity for someone with a strong customer service background who enjoys working in a fast-paced environment and delivering a high standard of support. The successful candidate will work closely with customers and internal teams to ensure an exceptional customer experience across a range of international markets.

Key Responsibilities

  • Provide a high level of customer service and support.
  • Respond to customer enquiries in a timely and professional manner.
  • Adhere to customer service policies and procedures.
  • Work collaboratively with colleagues to achieve customer satisfaction targets.
  • Manage customer queries and requests from start to finish.
  • Maintain accurate records using ERP and customer service systems.
  • Liaise with internal departments to ensure efficient resolution of issues.
  • Prioritise workload effectively and manage multiple tasks.
  • Support the wider team with additional duties as required.

Skills & Experience

  • 1–3 years' experience in a customer service role.
  • Previous experience working in a busy, fast-paced environment.
  • Experience using ERP systems; JD Edwards experience would be a distinct advantage.
  • Strong Microsoft Office skills, particularly Word and Excel.
  • Excellent communication and interpersonal skills.
  • Strong organisational and problem-solving abilities.
  • High attention to detail and the ability to work to deadlines.
  • Ability to work independently and as part of a team.
  • German and/or French language skills would be a distinct advantage but are not essential.

What's on Offer

  • Opportunity to join a successful international organisation.
  • Supportive and collaborative team environment.
  • Competitive salary and benefits package.
  • Long-term career development opportunities.

For a confidential discussion or to learn more about this opportunity, please get in touch.

Clionadh Morrissey

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