Our client, a well-established international manufacturer, is seeking a Customer Service Agent to join their experienced and customer-focused team based in Midleton, Co. Cork.
This is an excellent opportunity for someone with a strong customer service background who enjoys working in a fast-paced environment and delivering a high standard of support. The successful candidate will work closely with customers and internal teams to ensure an exceptional customer experience across a range of international markets.
Key Responsibilities
- Provide a high level of customer service and support.
- Respond to customer enquiries in a timely and professional manner.
- Adhere to customer service policies and procedures.
- Work collaboratively with colleagues to achieve customer satisfaction targets.
- Manage customer queries and requests from start to finish.
- Maintain accurate records using ERP and customer service systems.
- Liaise with internal departments to ensure efficient resolution of issues.
- Prioritise workload effectively and manage multiple tasks.
- Support the wider team with additional duties as required.
Skills & Experience
- 1–3 years' experience in a customer service role.
- Previous experience working in a busy, fast-paced environment.
- Experience using ERP systems; JD Edwards experience would be a distinct advantage.
- Strong Microsoft Office skills, particularly Word and Excel.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- High attention to detail and the ability to work to deadlines.
- Ability to work independently and as part of a team.
- German and/or French language skills would be a distinct advantage but are not essential.
What's on Offer
- Opportunity to join a successful international organisation.
- Supportive and collaborative team environment.
- Competitive salary and benefits package.
- Long-term career development opportunities.
For a confidential discussion or to learn more about this opportunity, please get in touch.
Clionadh Morrissey
