URGENT - Customer service 6 month contract

Job Overview

Key objectives.

  • Manage a large volume of inbound and outbound calls, emails with knowledge and efficiency
  • Identify and address customer needs with a goal of complete satisfaction
  • Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
  • Follow company communications guidelines and procedures under minimal supervision

Key Responsibilities and Duties:

  • Responsible for the smooth running of our Service Desk, logging approximately 300-400 calls per week, via telephone and email.
  • Part of a team of 3 Area Controllers, with responsibility for your own group of engineers.
  • We cover Petrol Station Service nationwide, and you will be responsible for logging calls and allocating them to relevant local engineers.
  • Engineers are also located Nationwide, so good geographical knowledge is preferrable.
  • This role is suited to a team player, with great communication skills as you will be working closely with other Area Controllers, engineers, station owners and other internal departments daily.
  • Service calls are received via email and over the phone and it is also necessary to Update online portals for some of our larger customers.

Key Skills and Competencies:

  • At least 12 months experience in a busy customer focused role.
  • Strong communication skills, including active listening and clear articulation
  • Strong MS Office experience.
  • Ability to solve problems and alleviate conflicts or escalate when necessary
  • Ability to multitask, manage time, and prioritize
  • Able to work individually and as a team

Skills:

  • Customer Service
  • Call Centre
  • MS office
  • Driving licence is beneficial due to location of the office

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