Transport Scheduler

Job Overview

The role of the Transport Scheduler is to maintain the database of orders to a high level of accuracy and schedule skip deliveries and collections in a timely and cost-effective manner to ensure a high level of customer satisfaction.

DUTIES & RESPONSIBILITIES:

  • Scheduling skip collections and deliveries from our skip management system.
  • Scheduling skip driver workloads for current and next day, communicating orders to drivers and managing the collection of payments.
  • Maintenance of ongoing/recurring order database.
  • Processing phone and email orders and payments.
  • Resolving both customer and internal queries.
  • Communicating with Sales Dept. to advise on delivery/collection times.
  • Responsible for following up with customers and drivers to confirm skip collection dates and scheduling collection dates and times.
  • Identify and deal with discrepancies.

SKILLS REQUIRED:

  • 1-2 years' phone sales and administration experience.
  • Good local geographical knowledge of Connaught and surrounding areas
  • Must be able to confidently handle multiple phone lines and have a courteous pleasant phone manner and good customer rapport.
  • Good computer literacy (MS Office, Excel, Outlook) Ability to learn new systems quickly.
  • Strong organisational
  • Team player with the ability to work in a fast-paced environment.
  • Good communication skills.

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