Trading Operations Executive

Job Overview

We are working on behalf of our client, who are in the online gambling business and are seeking a Trading Operations Executive to join their fast-paced Trading Operations team. We would love you to have an interest in the sports and betting world.

Key Responsibilities

  • Monitor the site throughout the day and make sure the product is working perfectly.
  • Manage incidents across sports platform. Liaise with IT to make sure incidents are categorised correctly and resolved in a timely manner. Keep list of all open/resolved IT issues.
  • Operational/Content optimisation by region/country.
  • Offering of events - Have all possible sporting events on site and set up correctly. Making sure that all events/markets meet local regulations.
  • Work with the product team to make sure all product on the site is working perfectly after release.
  • Manage the homepage carousel. Request and add new icons when needed. Manage the order to promote specific sports/Events.
  • Market Groupings - Manage all markets to make sure they show in their correct group. Make sure new markets show under correct market tab.
  • Feature the top events on site by region so customers have easy access to the best events.
  • Create and manage manual markets on site when requested by trading.
  • Bet Settlement - Settle any bets that are outstanding. Resettle incorrectly settled bets.
  • Be a point of contact for customer support. Answer all escalated sports queries in a timely and professional manner.
  • Manage feeds for horse racing content. Silks, form, etc.
  • Manage bet and watch (streaming) on a day to day basis.
  • Liaise and manage relationships with multiple third party suppliers.
  • Marketing Fulfilment - Identify and credit customers based on campaigns run by marketing team. This is done with extreme accuracy.
  • Create Terms and conditions for offers if requested. Making sure to be completely compliant in every region/country.
  • Flexible working hours. Weekends and evenings.

Essential requirements

  • A love/obsession for all things sport.
  • Excellent written and verbal communication skills.
  • Work on own initiative.
  • Good mathematics.
  • Excellent attention to detail (best in class).
  • Strong relationship and interpersonal skills.
  • Ability to work well within a team.
  • Experience in an sportsbook/e-gaming business is a major advantage.

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