Tenant Support Desk Administrator - Dublin 15 - 30k - 42k

Job Overview

The Role

My client, a not-for-profit organisation based in Blanchardstown, Dublin 15 is seeking an experienced Tenant Support Desk Administrator to join their team. This is a full time, permanent, office-based position.

As the Tenant Support Desk Administrator, you will provide first line help-desk support to, and provide the first point of contact for, a variety of housing management requirements and administration such as rent management, repairs and maintenance provision, and tenant engagement initiatives.

Tasks & Duties


  • Field & triage communications received to the support desk and respond in a timely and professional manner.
  • Collaborate productively with colleagues, operational partners, and other stakeholders, to ensure service standards are always upheld, and exceeded whenever possible


  • Underpin service provision with administrative excellence, through effective data management and correspondence practices.
  • Fulfil a key operational role for the organisation in supporting major administrative projects, such as the collation and processing of household income assessments, the fulfilment of RTB regulatory requirements, and the production of informatics and newsletters.

Engagement & Management

  • Ensuring appropriate publicity material is available to tenants in relation to their tenancies and assisting in the preparation of Newsletters and other materials.
  • Maintaining complaints records and facilitating compilation of reports.
  • Supporting community activities in designated estates.


  • In accordance with the organisation's policy, monitor rent accounts and in association with Housing Officers implementing the organisation's rent arrears control procedures ensuring that tenants are notified of any arrears at the earliest opportunity.
  • Ensuring Civica Cx is updated with details of individual rent arrears actions and advising on the improvement of such systems where appropriate.
  • Arranging for the production and distribution of quarterly rent statements to tenants and advising tenants on these accordingly.


  • Responding to correspondence, emails and telephone queries from tenants and applicants for housing.
  • Maintain accurate applicant lists and other records and material relating to the allocation of tenancies and prepare & dispatch tenancy documentation as required.

General & Ad-Hoc

  • Ensuring that appropriate filing systems (manual and computer) are established and maintained on a timely basis within the housing department.
  • Managing annual returns concerning allocations and lettings to RTB and local authority departments.
  • Performing tasks related to the day to day running of an effective service including; carrying out health & safety duties, administrative & financial procedures in accordance with policies.
  • Promoting and complying with all regulatory requirements including RTB legislation, GDPR legislation and the Housing Regulator.

Knowledge, Experience & Qualifications

  • At least two years' experience in a client-services or complex customer service role.
  • Demonstrable interest in social entrepreneurship and a career in the non-profit, voluntary sector.
  • Exceptional customer service and administrative/customer service roles.
  • Excellent communication skills, both written and verbal.
  • Strong ability to make decisions, take ownership and use your own initiative to resolve issues.
  • Demonstrable interest in social entrepreneurship and a career in the non-profit, voluntary sector.
  • A third-level qualification in social studies, property studies, business administration, community development, local government, or some other subject of demonstrable relevance to the role.

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