Technical Support Analyst (Salesforce)

Job Overview

Our client, a multinational technology company, are seeking a Technical Support Representative for an initial 12 month contract.

You will join an existing team and provide technical support to their customers, partners, and internal teams.

You will have troubleshooting experience, a good grasp of web technologies, strong customer service skills, and a familiarity with Salesforce administration.

Responsibilities:

  • Troubleshoot issues with web applications, browser issues, and other technical problems.
  • Collaborate with peripheral teams to troubleshoot complex technical issues and recommend feature requests.
  • Proactively own, categorise and prioritise issues with engineering teams.
  • Champion process improvements to increase efficiency and decrease issue resolution time.

Required Skills:

  • 2+ years' experience providing technical support for cloud applications and web technologies.
  • Strong customer support and documentation skills
  • Familiarity with Salesforce administration.

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