Technical Support Analyst

Job Overview

Our client, a Public Sector body, are seeking a Technical Support Analyst with a minimum of 4 years' experience to join a brand new team. You will be responsible for providing general IT support to the staff working both remotely and on site in the 4 main offices.

Responsibilities:

  • Provide a single point of contact for ICT related issues via multiple channels.
  • Resolve all tickets within defined and agreed Service Levels.
  • Provide desk side support services.
  • Escalate tickets as required.
  • Provide weekly reporting to senior staff.
  • Record and classify all calls by priority using the ICT Service Desk ticketing system, Jitbit.

Requirements:

  • 4+ years' experience in a similar role.
  • Ability to participate in multi-disciplinary teams and to work independently.
  • Ability to coach and mentor more junior staff.
  • IT qualification related to Support.

Experience with some or all of the following:

  • Microsoft OS products
  • Active Directory
  • Fixed and Mobile Telephony
  • Jitbit/Service Desk application
  • Video Conferencing
  • Desk side support
  • Information and Cyber security
  • Networking
  • Windows Server 2008/2012/2016
  • Microsoft Skype for Business
  • Asset Management/Tracking/Disposal

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