Team Leader

Job Overview

Claims Team Leader- Galway City(Hybrid Working)

Monday-Friday 09:00am-5:00pm

We're looking for a committed and enthusiastic Team Leader who thrives in a fast-paced, customer-focused environment. Reporting to the Team Manager, you will provide leadership and supervision within the Operations team, ensuring your team meets and exceeds service delivery targets with first class support to customers.


  • Provide support to the Team Manager in the day to day management of the Operations function
  • Improve customer response times by supporting and energising staff, instilling a sense of enthusiasm in the team
  • Meet and exceed expected targets
  • Provide cross-functional support as requested
  • Assist with team file audits & quality checks
  • Assist with escalation queries & act as a mentor for all team members and apprentices
  • Manage all team processes efficiently and effectively, including regular review, control checks & recommendations for improvement
  • Liaise with the Trainer to provide effective training and re-training interventions as appropriate
  • Where appropriate, maintain full compliance with all relevant regulatory requirements
  • Maintain performance against SLAs and produce weekly & monthly management information reports as directed
  • Conduct full case management for outpatient cases
  • Assist with DSAR & Erasure requests as needed
  • Take responsibility for employee engagement & implement employee engagement strategies
  • Communicate appropriately and effectively in order to ensure transparency in objectives & expectations
  • Address any issues (e.g. shift adherence, quality, compliance, productivity, behaviour) that may arise on the team
  • Secure commitment from team members to carry out the necessary overtime during peak seasons & 'buy-in' for increased productivity levels
  • Participate / take the lead as required in one-to-one meetings with staff, including performance reviews, probationary reviews, Return to Work interviews, absence, timekeeping review discussions, disciplinary meetings & Performance Improvement Plan reviews
  • Participate in the recruitment & induction processes for all new hires
  • Organise, prioritise & distribute tasks among team members & administrators providing support to the team
  • Handle complaints, both informal & formal, in accordance with company protocol & the Consumer Protection Code

This list is not exhaustive, other duties may be required and asked of the individual as necessary


  • APA or CIP qualification a distinct advantage but not essential. At minimum the successful candidate must be willing to further educate themselves.
  • Previous experience in a Team Leader or a supervisory role is a distinct advantage
  • Critical thinking
  • Team motivator


  • Competitive salary
  • Performance related bonus
  • Quarterly time and attendance bonus
  • Commuter benefits (Travel pass, bike to work scheme)
  • EAP
  • VHI Healthcare discount
  • Service days
  • Sickness benefits
  • City-centre location
  • Sports & Social Club

Apply Today

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