Team Leader

Job Overview

About Get the Shifts

Get the Shifts is a multi-award winning, temporary staff solutions organisation. We have recently joined the FRS Recruitment family and together we are turning the world of temporary recruitment on its head with our new approaches to recruitment and cutting-edge technology. We are seeking a hardworking individual who share the same values as us.

Key Responsibilities:

o Support the design and implementation of our vision, operational strategy, and business plan to ensure delivery of excellent customer experience and innovative solutions.

o Consistent achievement of required quality assurance standard, and attainment of the productivity, financial, and staffing objectives of the Get the Shifts office team.

o Actively support key operational projects, drive change management and promote same within team.

o Take ownership for root cause analysis and resolution of service point failures, including customer complaints, recruitment drop offs, non-use of service and quality standards.

o Champion recommendations and define system, process and business requirements concerning revisions to business workflow, technology or procedures in all areas.

o Create and implement strategies and KPIs to ensure Operational Teams are meeting monthly/quarterly goals and objectives

o Support recommendations for development and regular revision of operational policies, procedures, training and education.

o Manage budget and resources as required to ensure operational success

o Support a high level of organizational communication and business awareness concerning strategies, projects, and operational improvement initiatives

o Lead diverse groups of team members to ensure individual and team goals are understood and delivered.

o Be accountable for building and maintaining relationships with key departments such as HR, Training & Compliance, IT, Finance and Recruitment to help strengthen and maintain effectiveness of operational controls within the department

o Provide regular, ongoing verbal and written performance feedback

Skills and Experience:

Degree in Business or Finance (desirable)

Experience in Business Operations in a progressively responsible leadership role

Experience in a strong customer focus orientated environment

Experience in consistent delivery of client and staff targets, KPIs and organisational goals.

Experience in building a new business/service to new territories

Competencies:

Proven managerial and supervisory experience

Extensive technical knowledge of operations practices

Demonstrated experience in leading organisational transformation and change management

IT Knowledge

Operations Practice Knowledge

Communication and Interpersonal Skills

Flexibility

Influencing/ Persuasion and Negotiation Skills

Judgement and Decision Making

Leadership, Direction and Goals

Strategic Thinking

Problem Solving

Ability to influence decision making throughout various organisational levels

Collaborate decision maker

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