Team Leader

Job Overview

Our Client is looking for a driven individual who thrives in a fast pace environment and brings a positive and enthusiastic outlook.

The purpose of this role is to build, develop, and lead a team of employees into a high performing team that meets or exceeds performance goals.

The Team Leader will be an integral contributor to the team, working within and promoting the Company Values


  • Handle queries, issues or complaints that have been escalated from the team
  • Participate in the recruitment & induction processes for all new hires
  • To motivate the team to provide best-in-class service, developing and maintaining a positive working environment for the team, based on open communication.
  • To maintain team staffing levels in accordance with ongoing servicing requirements (daily scheduling, scheduling of annual leave, flagging recruitment needs…)
  • Manage all team processes efficiently and effectively, including regular review, control checks & recommendations for improvement
  • Recognise and celebrate team and team member accomplishments and exceptional performance
  • Meet and exceed expected targets
  • Address any issues (e.g. shift adherence, quality, compliance, productivity, behaviour) that may arise on the team
  • To carry out any other ad hoc duties that may arise during the development of the role


  • Previous experience in a team leader or supervisory role
  • Critical thinking and problem solving skills
  • Excellent verbal and written communications skills
  • Flexible and innovative
  • The confidence and personal strength to direct and motivate others
  • Interested and willing to further educate themselves

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