Team Leader
Job Overview
Our Client is looking for a driven individual who thrives in a fast pace environment and brings a positive and enthusiastic outlook.
The purpose of this role is to build, develop, and lead a team of employees into a high performing team that meets or exceeds performance goals.
The Team Leader will be an integral contributor to the team, working within and promoting the Company Values
Responsibilities:
- Handle queries, issues or complaints that have been escalated from the team
- Participate in the recruitment & induction processes for all new hires
- To motivate the team to provide best-in-class service, developing and maintaining a positive working environment for the team, based on open communication.
- To maintain team staffing levels in accordance with ongoing servicing requirements (daily scheduling, scheduling of annual leave, flagging recruitment needs…)
- Manage all team processes efficiently and effectively, including regular review, control checks & recommendations for improvement
- Recognise and celebrate team and team member accomplishments and exceptional performance
- Meet and exceed expected targets
- Address any issues (e.g. shift adherence, quality, compliance, productivity, behaviour) that may arise on the team
- To carry out any other ad hoc duties that may arise during the development of the role
Requirements:
- Previous experience in a team leader or supervisory role
- Critical thinking and problem solving skills
- Excellent verbal and written communications skills
- Flexible and innovative
- The confidence and personal strength to direct and motivate others
- Interested and willing to further educate themselves