Team Leader(Customer Service)

Job Overview

Team Leader(customer service office) - Pollamore Far, Dublin Rd.Cavan

Full-time Mon-Fri 08:15-16:45 on-site

My client is one of the worlds top transformer manufacturers providing distribution transformers and solutions to industry and utility companies with increasing specialisation in the renewable energy sector. They provide products that delivers use-able energy to businesses, homes, hospitals, and industry every day.

Their values of integrity, trust and respect are paramount in all their interactions. These apply to relationships with customers and suppliers as well as our employees and teams. In the workplace, they strive to operate in a nurturing environment to allow their people to continue to grow in their professional and personal life.

They are now looking for a team leader to manage a team of four customer service staff. You will be overseeing different projects of the business ensuring that the customers expectations are constantly been met.

Responsibilities:

  • Lead the contracts management team whilst assisting in handling the day to day entries and order processing.
  • Mapping processes and documenting uniform systems of the customer service.
  • Creating and managing customer communication system involving CSR - Planning - Production - Customers.
  • Understanding and communicating framework/project deliverable and ensuring that they adhere to quality standards
  • Oversees different frameworks or projects of the business, monitors their progress and completion, and ensures that they meet the expectations of the customer.
  • The customer facilitator along with the CSR Team members will need to perform the hands-on tasks involved in a framework and a project and he or she must possess some degree of knowledge with regards to the various aspects of a framework or project.
  • Raising priorities issues and call backs for the customer service team.
  • Coordinating with cross-discipline departments to make sure that all parties are on track with framework/project requirements, deadlines, and schedules
  • Facilitating change requests to ensure that all parties are informed of the impacts on schedule and cost.
  • Reporting on Customer KPI's to improve customer experience
  • Coordinating the development of their department and team members, training materials, procedures and nurture an environment where the team can excel through encouragement and empowerment
  • Keep accurate records of customer actions and discussions

Requirements:

  • Preferred degree in Business, Commercial or Manufacturing field.
  • Experience in customer and people management
  • Preferable experience in manufacturing or project managed environment
  • Organised and focused
  • Self-starter
  • Solutions mindset
  • Ability to handle complex information
  • Excellent communicator both verbally and in writing at many level
  • High proficiency in Microsoft tools
  • Knowledge of SAP or similar MRP software an advantage.

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