Software Hardware Tech Support Engineer

Job Overview

Software / Hardware Technical Support Engineer

This is an exciting role that will offer the successful candidate a chance to join an expanding and successful company based in Dublin. The ideal candidate will have a minimum of 1 years' experience in software and/or hardware support.

What's on offer?

Salary: up to 40k p/a

Benefits:

  • Contributory pension scheme
  • private medical insurance
  • life assurance
  • 25 days holiday

Main duties:

  • Record details of all incoming support requests ensuring accurate information is obtained
  • Liaise with other IT support teams to ensure speedy resolution of problems, escalate calls that cannot be resolved by the Helpdesk
  • Provide application configuration and maintenance
  • Take and resolve front line support calls (phone, email)
  • Install the T&A application and databases
  • Install and maintain hardware
  • Liaise closely with Sales and Development teams

Requirements;

  • Must have a full Irish driving license and own car.
  • Experience working with Microsoft Servers and SQL Server would be an advantage.
  • Have a pro-active approach with a very positive attitude.
  • Strong communication and interpersonal skills.
  • A willingness to travel within Ireland.
  • Be self-motivated, highly resilient and have the ability to work of your own initiative.
  • Have good administrative and organizational skills with a flexible attitude.
  • Hold an electronics qualification (for hardware installation/maintenance) or previous experience installing electronic hardware an advantage.

Location: Dublin

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