Service Manager (Farm Machinery)

Job Overview

FRS Recruitment are currently recruiting for an Area Service Manager on behalf of a well established farm machinery business. This is a full-time permanent role.

My clients business operates via an established dealer network with all the main farm machinery brand names. Reporting to the Service Department Manager you will be responsible for the following duties

  • Responsible for all aspects of after-sales service within the assigned area/dealers.
  • Manage assigned dealers in providing market leading service and customer support to the end users
  • Liaise with colleagues and suppliers on daily basis to resolve technical and customer issues.
  • Liaise with relevant Area Sales Manager on regular basis to manage and develop dealers, resolve any customer issues or queries, and assist in maintaining/gaining market share of Farmhand products.
  • Actively lead dealers in professional representation and support of Farmhand supplied brands.
  • Predominantly field based role. Split home & office/field & dealer 30/70
  • Attend product training internally and externally/internationally, where necessary, to keep product knowledge relevant.
  • Offer phone, email & on the ground technical support to dealer service staff on daily basis.
  • Assist in and present in-house & in field dealer product & technical training on an ongoing basis.
  • Keep daily records of work through company IT systems.
  • Adhere to company guidelines and practices as outlined in employee contract and handbook.

Candidate profile

  • Knowledge of farming practice and experience of agricultural machinery sector
  • Familiarity with tractors and farm machinery, their operation, maintenance and service.
  • Willingness to learn and grow a career within the company.
  • Strive to become an integral part of the team, supporting, while also allowing support from colleagues.
  • Proactive approach to work, with proven ability to work on own initiative and ability to prioritise tasks according to urgency
  • Organised, methodical, and thorough in all work.

Remuneration package

Attractive salary , company car , laptop & phone + other benefits.

To apply

Please email your CV through the attached link.

Phone calls to John in confidence on 087 9955439

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