Service Management Engineer - Graduate

Job Overview

  • Capacity Management and Planning for the entire IT infrastructure.
  • Ability to create and run extensive capacity reports.
  • Manage and administer core functions of the tools in ITSM department (IBM Tivoli Monitoring, uCMDB, HP Asset Manager, Syslog-ng, IBM BigFix, Arxview, Disaster Recovery).
  • Produce and maintain internal knowledgebase articles.
  • Service application and infrastructure requests.
  • Provide expertise during critical issue response.
  • On-call and out of hours support on rotation.
  • A valid passport and ability to travel to the USA.

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