Service Desk Coordinator (x2 positons)
FULLY Office based, Dublin West
Salary: €28,000 - €30,000 DOE
- Liaising with Field engineers & Sub contractors on a daily basis (Phone & Email)
- Editing the completed documents submitted by the engineers.
- Check the times, hours, POs and Observations recorded by the engineers.
- Log the details of any Observations that shall require a quote.
- Attach relevant documents to their respective calls.
- Cost jobs after editing is complete and attach all relevant reports.
- Ensure all engineers are logged onto the correct job in the correct form field every day and ensure that they log off correctly.
- Experience in General Admin / Office Duties Essential.
- Will have strong PC skills including MS Outlook, MS Word, Excel & PDF converting.
- Previous Customer Service Experience Desirable.
- Experience in Scheduling and Purchasing an Advantage.
- Can demonstrate excellent organisational skills.
- Excellent communication skills and be able to get along with clients and employees alike.
- Flexible and can deal with change.
- Work under deadline pressures when required.