Senior Process Analysts

Job Overview

Key responsibilities:

  1. Ability to run "as is" and "to be" process definition workshops
  2. Need to be senior enough to challenge SMEs regarding just repeating the "As Is" yet still ok to delve into the detail and complete process maps
  3. The project is the replacement of an old in-house built CRM system with SalesForce as the core solution with lots of custom builds around it
  4. Knowledge of payment processes and SalesForce would be advantageous but not mandatory
  5. Experience in defining Customer Journeys's also advantageous
  6. The SMEs are mainly located in Poland but the role is remote so Dublin, London, or Europe will work

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