Senior Case Manager
Job Overview
Our client, one of Ireland's leading receivables management businesses, are looking to hire a Junior Case Manager in Galway on a permanent basis.
The role is offered as hybrid.
Your new role:
You will will review case strategies and ensure credit recommendations are in line with regulatory codes to support borrowers in difficulty. You will oversee the management of a portfolio of customers across Personal, SME, Corporate and Property Sectors, working both on your own initiative and collaboratively as part of a wider team to provide appropriate support in the management of the portfolio.
Your Responsibilities:
Managing inbound correspondence
Attending project calls and operational meetings for purpose of reviews and other ad hoc matters
Meeting and negotiating with borrowers in relation to debt settlement arrangements
Providing support to the wider team as required.
Connection level case management
Meeting and engaging with customers with effective management to progress objectives
Credit analysis, decision making, credit submissions and decision implementation
Proactive management of customers in line with agreed exit strategy at loan level, including litigation
Action CRM system appropriately to ensure accounts are at the correct status
Work closely with other members of the RM team
Submit weekly progress reports and ensure data is accurate
Your skills and attributes:
Qualified Financial Advisor
Bachelors degree (or equivalent)
5 years' minimum experience in debt management/restructuring
Full driving license, with access to a vehicle for work purposes
Specific experience in managing primary dwelling homes an advantage
Advanced Microsoft Excel skills (vlookups, pivot tables, dashboards, data manipulation)
Advanced Microsoft Powerpoint skills (presentation of financial results to clients / board of directors)
Excellent, in-depth and up-to-date knowledge of the CCMA, CPC, MCC and how to apply these through interactions with customers
Relationship management experience essential
Confidence to assume responsibility and initiative
Excellent time management, prioritisation and organisational skills
Excellent written and verbal communication skills
Strong negotiation skills
If you match the above skill requirement and are interested in having a chat - apply with your most recent CV to Lynn Kallides for immediate consideration.
Key Contact
Lynn Kallides
0861367452I am Irish but my parents emigrated to South Africa when I was three. I’ve just moved back to Cork at the end of 2021 and live in a small village called Halfway. My background has always been in Sales/Account Management space as I love interacting with people. I’ve spent the last 15 years in IT…