Scheduling Administrator

Job Overview


  • Screen patients via telephone to ensure the patient is seen by the right physician at the right time
  • Review scheduled appointment information with patients and families, and provide appointment itineraries
  • Review assigned work queues and address any pending scheduling needs
  • Ensure all required information for pre-registering patients is captured and entered accurately
  • Calling discharged patients (non-clinical)
  • Following a specific call flow process
  • Verify and review patients and families' insurance coverage and benefit eligibility
  • Investigate, resolve and document customer requests in a timely and efficient manner, and contact corresponding stakeholders as needed
  • Demonstrate strong customer service skills in all interactions with patients, families, and physicians


  • Excellent customer service background
  • Strong communication skills, both verbal and written
  • Ability to investigate and resolve queries
  • Ability to work to targets and deadlines
  • Meet the broadband and workspace requirements to allow work from home if required

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