Scheduling Administrator

Job Overview

Responsibilities:

• Screen patients via telephone to ensure the patient is seen by the right physician at the right time
• Review scheduled appointment information with patients and families, and provide appointment itineraries
• Review assigned work queues and address any pending scheduling needs
• Ensure all required information for pre-registering patients is captured and entered accurately
• Calling discharged patients (non-clinical)
• Following a specific call flow process
• Verify and review patients and families' insurance coverage and benefit eligibility
• Investigate, resolve and document customer requests in a timely and efficient manner, and contact corresponding stakeholders as needed
• Demonstrate strong customer service skills in all interactions with patients, families, and physicians

Requirements:

• Excellent customer service background
• Strong communication skills, both verbal and written
• Ability to investigate and resolve queries
• Ability to work to targets and deadlines
• Meet the broadband and workspace requirements to allow work from home if required

Key Contact

Corrina Noonan

+353 (0) 86 606 1928

Corrina is an experienced recruitment professional with over 6 years’ experience working within both agency and in-house. Corrina started her career in logistics and supply chain recruitment in New Zealand.

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