SAP & IT Service Desk Manager

Job Overview


  • Work closely with the Group IT Director to develop the IT service delivery and Master Data strategy to support and contribute to ATA's goals and business objectives.
  • Responsible for assuring business users are provided with efficient and timely support.
  • Reinforce effective service management processes based on good practice principles such as ITIL.
  • Ensures that service metrics are completed and continually modified to meet the needs of the department and senior management.
  • Manage a team responsible for SAP Master Data Management; creating and managing Materials, Bills of Materials, Routings, Business Partners and Pricing.
  • Act as the SAP Lead in problem resolution and change management.
  • Leverage SAP Super Users across the regions and drive self-sufficiency in problem resolution.
  • Deal with 3rd party service providers.

Skills - Required

  • 3rd level qualification in IT/Business/Technical discipline, or equivalent experience.
  • ITIL Practitioner with excellent knowledge ITIL/IT Service Manager processes and best practice.
  • Strong functional knowledge of SAP master data, particularly MM, PP, WM & SD.
  • Comfortable dealing with data sets using spreadsheet or database technologies.
  • Strong knowledge of manufacturing processes.
  • Excellent people management skills with strong commitment to customer service excellence.
  • Perform under pressure, deal with persons acting under pressure and adapt when confronted with urgent situations.
  • Experience with the following technologies an advantage:
    • SAP S/4 HANA, SAP FICO, Winshuttle, LSMW, Hybris C4C and BW
  • Some occasional travel to the US and UK will be required.

Apply today!

Are you an experienced SAP Master Data & Service Desk Manager that is looking for a change for growing, dynamic company which helps in growth of your career? If so please send an updated cv in strict confidence for this SAP Master Data & Service Desk Manager role to Purva Rao, IT Recruiter, FRS Recruitment (086-0241818) via the apply link or share with friends/colleagues.

FRS Recruitment is committed to promoting diversity and disability in the work place and is a KANCHI 100 company.

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