Retail Operations Manager

Job Overview

Retail Operations Manager - Galway

The Person


  • Oversee company operations and employee productivity and to steer the company's operating capabilities
  • Collaborate with the CEO in setting and driving organizational vision, operational strategy and hiring needs
  • To work and liaise with the Retail Operations department and Store Managers to ensure the stores meet set objectives such as monthly targets and KPIs
  • Visit retail stores across the country on a regular basis to ensure efficient and effective management and preform store audits and coordinate mystery shopper visits
  • Provide solutions that address performance issues in a timely and effective manner
  • Develop and implement budgets and plans for operations
  • Evaluate operational and financial records to determine sales performance of a retail store
  • Monitor the activities of the customer service department and liaise with the Customer Service Manager to ensure a satisfied clientele
  • Liaise with the logistics operations manager
  • Develop policies for the merchandising of goods in retail stores
  • Set and regulate product pricing using results of market and demand analysis
  • Liaise with the Marketing Manager to assist with marketing initiatives and implementing better business practices.
  • Ensure compliance with health/safety policies and procedures at retail sites
  • Ensure maintenance issues are addressed and co-ordinate solutions/repair needs.
  • Any additional responsibilities as business needs dictate

Skills & Experience:

  • Bachelor's degree in business management, business administration, business studies, or in a similar field. Experience in retail sales and customer service is also required for this position
  • Organizational Skills: Must be able to coordinate operations across a retail chain.
  • Accounting Skills: Must be well versed in reviewing and evaluating sales records and financial statements
  • Communication Skills: Must be proficient in interacting with store managers and retail staff to communicate information relevant to sales


  • Dynamic and expanding company
  • Fun, fast paced and high energy work environment
  • Culture of developing and promoting from within the company
  • Generous staff discounts

For more information, please contact Brian Mahon on 086 7773856 or please click on the job title below to view the Job Description and apply.

Head of Retail, Operations Manager, Retail Manager, Area Manager, Commercial Manager, Galway

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