Receptionist / Host

Job Overview

Receptionist/Host role in Cork City with 1 day per week in Midleton

PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREAS

Provide the welcome (in person and over the phone) to customers, employers and visitors, to ensure everyone is dealt with according to our customer service standards.

Support Personal Adviser activities (e.g. diary management, basic customer support) so they are enabled to deliver our services effectively.

Provide controlled access to our offices ensuring colleagues and customers are safeguarded effectively at all times.

Maintain paperwork and customer records to ensure the customer journey is documented in accordance with our quality standards.

Facilitate the day to day running of the building, so our facilities are fit for purpose and kept in accordance with environmental and regulatory (including Health and Safety, brand and quality) standards.

Manage petty cash in the office.

Deal sensitively with customers who are unhappy with the service they have received, escalating where appropriate in line with our complaints procedure.

Help customers fill in paperwork if required in order to provide support to the Personal Advisors by making sure they capture all of the relevant information.

Performs any other administrative duties (e.g. filing, photocopying), working flexibly in response to changing operational demands to support customer focussed service delivery.

Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so all teams operate in a way that protects customers and our people at all time

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