Project Manager - Cardiology

Job Overview

Project Manager, International Customer Operations

Location: UK - Remote (must be resident in UK)

In this role, you will lead and support strategic initiatives which improve financial, operational, customer satisfaction, and/or employee satisfaction performance.

You will be skilled at delivering high impact project outcomes. You will demonstrate analytical problem-solving, project management/delivery, time management, and excellent communication skills (both oral and written). High personal drive, organization, independent thought, and a strong desire to learn will be key success factors.

This role provides an outstanding opportunity to learn about healthcare and business dynamics, and acquire valuable professional skills through training opportunities and mentorship within a high performing team.


Project Delivery -

  • Plan the projects from initiation to completion incorporating the Prince II methodology
  • Be accountable for project and revenue forecasting for assigned projects
  • Support project work streams across various stages of the project lifecycle
  • Effectively work in cross-functional, diverse team environments, including members of business/functional staff and external vendors
  • Meet task timelines to support realization of project benefits
  • Deliver creative and innovative solutions
  • Deliver results that achieve or surpass projects targets based on ROI, customer satisfaction, or employee satisfaction improvement objectives
  • Work with IT and product groups to identify, design and deploy technical process improvements
  • Monitor Change Healthcare pipeline of key initiatives to identify opportunities for integration and/or manage potential risks
  • Decide on suitable strategies and objectives
  • Coordinate with cross-project activities
  • Work to budget, time and quality objectives
  • Manage/supervise staff in a Matrix environment to achieve objectives and resolve complex problems Project Manager, International Customer Operations
  • Collaborate with your peers to constantly improve project delivery and business processes
  • Ensure project operations and activities adhere to legal guidelines and internal policies

Change Management and Communications -

  • Support the analysis and development of change management strategies to enable successful project deployments
  • Communicate effectively to and influence stakeholders across multiple levels
  • Develop and maintain productive relationships through individual contacts and group meetings
  • Act as an ambassador and change agent with project stakeholders during implementation phases e. Support ways to enhance efficiency and productivity of procedures and people
  • Read reports prepared by managers to determine progress and issues
  • Keep senior management informed with detailed and accurate reports or presentations

Travel required: up to 80% including weekend travel depending on project needs. Although in current environment the majority of work will be remote


  • Proven experience as a Project Manager or other managerial position
  • Thorough understanding of project/program management techniques and methods
  • Previous experience delivering into a healthcare environment
  • Knowledge of performance evaluation and change management principles
  • Excellent knowledge of data analysis, reporting and budgeting
  • Knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project etc.) is a strong advantage
  • Excellent leadership and organizational skills
  • A business acumen with a strategic ability
  • Previous experience delivering Cardiology products to the NHS
  • BSc/BA diploma in a relevant field; MSc/MA is a plus

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