Personal Lines Team Leader - Insurance

Job Overview

Exciting new opportunity for a Personal Lines Team Lead role based in South Dublin.

  • Permanent
  • €40,000 - €45,000 DOE
  • Bonus & Commission
  • Death in Service & Pension
  • 10 days paid sick leave
  • Examinations/further study sponsored where relevant to role

Key responsibilities

  • Lead the team to deliver a high standard of service, administration, and compliance.
  • Support the Group Lead in the technical development of the team and the ongoing quality of their work in line with procedures.
  • Ensure compliance with Central Bank renewal notice guidelines.
  • Motivate and supervise the team.
  • Support the Group Lead with the training and development of the team.
  • Assess workload and capacity of the team.
  • Conduct weekly renewal meetings.
  • Update the team on performance to include retention and new business.
  • Analyse reasons for lapses and actions taken to prevent lapses.
  • Proactive management of team aged debt/account queries.
  • Ensuring weekly team metrics advised to Group Lead.
  • Holiday/cover management.

Skills and qualifications

  • An accredited insurance industry qualification relevant to this function with at least 5 years' experience.
  • Previous managerial experience - minimum 1 year.
  • Brokerage experience.
  • Compliant with CPD requirements.
  • Knowledge of the insurance industry and markets.
  • Knowledge and understanding of the Relay software package.
  • Knowledge of all personal lines' products including processes.
  • Excellent organisational skills and ability to priorities workloads and work to tight deadlines.
  • Effective communication skills and proven track record to provide a high level of client service.
  • Ability to problem solve and follow queries through to a satisfactory conclusion.
  • Willingness to develop technical knowledge and skills and desire to undertake appropriate study.
  • Motivation to develop within the organisation.

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