Personal Lines Customer Service - Insurance

Job Overview

Excellent new opportunity for Personal Lines Customer Service Executive for a hybrid role located in Dublin 1.

  • Permanent
  • Hybrid
  • Salary €28,000 - €33,000 DOE
  • Attractive Benefits Package
  • Study support

We are seeking a candidate with excellent customer service by handling each query in a timely manner, taking and making a high volume of calls, closing sales, negotiating terms with insurers where necessary and communicating with senior management daily. Identifying any barrier to sales/renewals that arise and communicating these to the business. Paying attention to detail and ensuring customer information is correct and validated with each interaction. Previous experience in a similar sales or customer service role required, training and call scripting provided where necessary. Immediate /asap start for the successful candidate.

Your Responsibilities

  • Give excellent customer service generating sales.
  • Overcoming objections, closing sale.
  • Chasing leads provided by the marketing team
  • Updating customer information in line with GDPR guidelines and Compliance.
  • Setting up client accounts and ensuring relevant customer documentation is accurate
  • Processing renewals & Mid-term adjustments
  • Answering incoming sales & customer service calls.

Skills / Knowledge

  • Proficient in Applied Systems - Relay an advantage
  • Understand GDPR & Data protection requirements
  • A minimum of 3 years sales or customer service experience in a similar role required, sales

training an advantage.

Qualifications and Experience

  • Grandfathered, APA or CIP qualified or working towards insurance exams.
  • Minimum 3 years' sales/customer service experience.

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