Personal Lines Customer Service - Insurance

Job Overview

Excellent new opportunity for Personal Lines Customer Service Executive for a hybrid role located in Dublin 1.

• Permanent
• Hybrid
• Salary €28,000 - €33,000 DOE
• Attractive Benefits Package
• Study support

We are seeking a candidate with excellent customer service by handling each query in a timely manner, taking and making a high volume of calls, closing sales, negotiating terms with insurers where necessary and communicating with senior management daily. Identifying any barrier to sales/renewals that arise and communicating these to the business. Paying attention to detail and ensuring customer information is correct and validated with each interaction. Previous experience in a similar sales or customer service role required, training and call scripting provided where necessary. Immediate /asap start for the successful candidate.

Your Responsibilities

• Give excellent customer service generating sales.
• Overcoming objections, closing sale.
• Chasing leads provided by the marketing team
• Updating customer information in line with GDPR guidelines and Compliance.
• Setting up client accounts and ensuring relevant customer documentation is accurate
• Processing renewals & Mid-term adjustments
• Answering incoming sales & customer service calls.

Skills / Knowledge

• Proficient in Applied Systems - Relay an advantage
• Understand GDPR & Data protection requirements
• A minimum of 3 years sales or customer service experience in a similar role required, sales

training an advantage.

Qualifications and Experience

• Grandfathered, APA or CIP qualified or working towards insurance exams.
• Minimum 3 years' sales/customer service experience.

Key Contact

Sam Eydan

+35386 128 5294

Sam has a background of Accountancy (CPA) and Retail Management with a good grasp on how to run a business and fully understands the needs of a business. A specialist in Insurance Recruitment working on the Insurance team with a focus on APA/CIP roles in North Dublin, Louth, Meath, Westmeath,…

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