Outbound Sales Specialist

Job Overview

FRS Recruitment have partnered with an innovative Ecommerce company and seeking an Outbound Sales Specialist. This is an exciting opportunity to join a company with a strong foothold within the US and European markets, the go-to company for business process outsourcing solutions and needs.

Fully remote role - US Hours

Uncapped commission*

This position requires your own laptop/desktop that you can work from. Hours between 12pm - 11pm with flexibility required


  • Analyze customer's needs based on purchases and offer appropriate promotions on bulk purchase offers.
  • Utilize leads based on customer's purchase history to offer products the customer may be low on stock on.
  • Use questions to cross-sell products that would complement the customer's needs and/or find products that would enhance the customer's experience with the current product they are using.
  • Manage customers through lead generation, pipeline management, organization, effective communication, and strong listening skills.
  • Respond efficiently and accurately to callers, suggest appropriate products based on clients' needs, and ensure that clients feel supported and valued.
  • Conduct outbound calls based on generated leads from the system to promote, sell, upsell, cross-sell products.
  • Call on prospective clients based on generated leads to increase potential opportunities for increased sales, based on customers' interests or prior purchases.
  • Ensure that all placed orders are complete and maximize every opportunity on inbound calls to upsell and cross sell relevant products.
  • Handle non voice accounts via SMS, emails/tickets and follow up with sales leads. inquiries.
  • Understand and strive to meet or exceed call centre and sales targets, while providing great experience to the client/caller.
  • Acquire product knowledge to be able to sell, upsell, and/or cross sell products as per customer needs.
  • Create, maintain and update a database of customers with complete information and emails to improve operational efficiency and function, reporting all details to supervisors.
  • Take part in training and other learning opportunities to expand knowledge of the company products, offers, and operational knowledge.
  • Build lasting relationships with clients and other call centre team members based on trust and reliability.
  • Utilize, maintain and continuously improve various sales and communication techniques, knowledge of products/services/programming/prices/promotions, and technical skills.
  • Maintaining a positive, empathetic, and professional attitude toward customers and colleagues at all times.
  • Provide suggestions to help develop sales pitches to sell, upsell and cross-sell products.
  • Reinforce product benefits and knowledge while building relationships with customers to advise them to reorder or purchase additional products based on their needs.

Additional Requirements:

● At least 2-3 years of outbound sales call centre experience

● Excellent spoken English (ideally first language) as client base is primarily USA

● Excellent phone etiquette and excellent verbal, written, and interpersonal skills

● Ability to organize and prioritize work

● Patient and warm professionalism

● Perseverance and sales endurance

● Cold calling: 1 year (Preferred)

Employment Type: Full Time

Hours: 2 pm - 10 pm Irish time (may vary as operations work on a shift rota)

Location: Remote


€25,560 per annum + monthly commissions - OTE $60 per day


● Health insurance with Laya after successful completion of 6 months service

Apply Today

* indicates required field