Order Processing and Customer Service Executive

Job Overview

Order Processing and Customer Service Executive-Ballybane industrial Estate, Tuam Road, Galway

Monday-Friday 8:30-5:00

We are looking for a motivated candidate with a minimum of 2 years Customer Service experience, preferably on the phone/mail order, to join a friendly sales & operations team of 4.

This is not a cold calling, heavy selling role, instead you will be completely at ease on the phone to the customers, which will enable you to discuss their orders, their range of products and resolve any delivery issues.
The role will offers in-depth training.

Responsibilities:
- Managing incoming customer queries and complaints
-Taking payments by card, completing a spreadsheet
- Processing customer orders and quotations using our Sage ERP System
- Contacting Customers to deal with price/availability queries, offering alternatives and advice.
- Building a positive relationship with your colleagues in the UK and liaising with purchasing/ warehouse/accounts to resolve those queries
- Maintain company Operating System accurately with constant updates to customer details

Requirements:

* Computer literate
* Good working knowledge of Microsoft office (email & excel)
* Excellent written grammar
* Ability to multi task
* Can remain calm in any situation
* Positive outlook
* Self Motivated

* Experience working on an ERP system such as Sage X3, SAP desirable

* Able to take responsibility for a query to deliver the best service to our customers.

* Previous Customer Service experience. Must be recent experience, at least 2 years

* Able to update customer database

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