Operations Support Administrator

Job Overview

Client requires a Operations Support Administrator to support growing business needs. This role is an excellent opportunity for a finicaial graduate looking to kick start their career or an experienced administrator to work in an established market leading financial business.

About this Role:

Reporting to the Team Leader the purpose of the Operations Support Administrator is to complete all administration functions to support the business. Ensure that this is achieved in the context of controlled policies and procedures while providing exceptional customer service and minimising risk.

Key Responsibilities

Operational Support

  • 100% of post is completed daily
  • Ensure post is assigned to the relevant departments
  • All outgoing post Franked and ready by 4pm daily.
  • Operations Mailbox queries actioned daily
  • Achieve SLA's on all Admin/Operations Support tasks and post related activities
  • Client administration to be processed daily, including ad hoc tasks of Scanning/Binding/Bulk Printing etc.
  • Demonstrate the ability to adapt to new processes in a timely manner, show flexibility with change of tasks assigned

Quality Control

  • Ensure systems are accurately updated with all relevant information
  • Cheques updated & sent to Dublin
  • Raise any potential errors or errors identified within a timely manner
  • Customer Service
  • Document management - daily folders, requesting/retrieval of documents from Oasis and sending boxes offsite Maintain the flow of incoming post to the business units
  • Review processes and use initiative to improve process to be more efficient
  • Compliance through Risk Management
  • Conduct all tasks in a manner compliant with all policies, procedures, legislative and regulatory requirements

Key Performance Indicators

  • Daily spot-checks on post and operations mailboxes
  • Weekly Audits
  • Feedback provided during one to ones
  • Accuracy and timeliness of Management Information
  • Daily checks on Ops mailbox
  • Feedback from business functions
  • Measured by adherence to all policies, procedures, legislative and regulatory requirements

Skills & Experience

  • Leaving Certificate or equivalent (essential)
  • Relevant Business degree or qualification (desirable)
  • ECDL (desirable)
  • Previous experience working in an Administrative role (desirable)

Competencies

  • IT Knowledge - General Use
  • Risk
  • Accuracy & Quality
  • Adaptability/Dealing with Change
  • Communication, Written & Interpersonal Skills
  • Flexibility Organisational Skills
  • Team working

To apply for the role please reach out to Noelle Cowman at

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