MES Support Engineer

Job Overview

Job Title: MES Support Engineer

Location: Cork

Salary: Negotiable

Duration: Permanent

FRS Recruitment are delighted to announce a fantastic opportunity with our Cork based client who are looking for a MES Support Engineer to join their team.


  • Maintain the incident queue in Service Now and manage & resolve issues as they arise in a timely manner.
  • Initiate and implement Change Control activities in accordance with Quality Standards and Practices
  • Investigate and troubleshoot problems which occur and determine solutions or recommendations for changes and/or improvements.
  • The ability to produce high-quality, well documented configuration that is easily maintainable.
  • Prioritize support activities in line with project schedules.
  • Perform testing of new MES recipes and changes.
  • Generate computer system validation documentation in accordance with site procedures and GMP guidelines.
  • Follow all relevant Environmental, Health and Safety procedures and assist in incident investigations as required.
  • Recognise the importance of the quality control function in pharmaceutical production, the MES Support Engineer should display a high level of integrity in the performance of his/her work.
  • You should be capable of relating well to other people with whom you come in contact, both within and outside of the MES Team
  • The role will evolve to require Out of Hours Support in the future


  • Minimum 3-5 years' experience supporting IT applications e.g. troubleshooting, managing incidents and change controls, design documentation, test case development, system & integration testing
  • MES Recipe Authoring experience
  • Knowledge of programming and Visual Basic with experience in configuration management and deployment of developed code
  • Past proven experience engaging business users to ensure that appropriate business needs are clearly communicated and delivered at or above expectations
  • The successful candidate must be a highly motivated individual who is delivery focused and has experience of working successfully across multiple business & functional teams

Nice to haves

  • Experience in a GMP environment
  • Knowledge of the Emerson Syncade MES solution
  • MS SQL server experience
  • Strong oral and written communication skills are required, with proven ability to communicate and build relationships cross-functionally

Apply Today

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