Level 2 Support Engineer

Job Overview

We are currently looking for a Level 2 Support Engineer, based in Dublin, to work closely with a team of engineers to interact with management of both our client's company and their clients. This is a fantastic opportunity to work closely and learn from experienced technical architects.

Responsibilities

  • Monitoring customer systems remotely
  • Managing and Updating call logs
  • Diagnosing issues and providing feedback to clients on technical issues
  • Maintain positive relationships between the wider IT Team and clients
  • Act as a point of escalation for technical issues
  • AD Administration
  • Networking Services - DNS/DHCP
  • GPO Configuration
  • PC Hardware
  • Windows Operating Systems

Requirements

  • Minimum 3+ years experience in technical support position
  • Knowledge of VMware administration
  • Working knowledge of TCP/IP and DNS
  • Knowledge of using server hardware (e.g. Dell/HP/Supermicro)
  • Familiar with Storage SANs/NAS protocols (i.e. iSCSI, SAS, NFS, CIFS)
  • Good Communicator
  • Professional Telephone Manner
  • Excellent English
  • Flexibility

Nice to haves (not essential)

  • Experience with SQL and/or Microsoft Exchange
  • Experience troubleshooting issues with Office 365
  • Familiar with Red Hat/Ubuntu Linux OS's
  • Working knowledge of TCP/IP Switches and Firewalls
  • Full Driver's License & Own Car
  • VCP/CCNA/MCSA/MCP Certified

For more information or to apply to the role contact Emmet on +353 86 185 2341 or email to emceneaney @ frsrecruitment.com.

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