Job Overview


( Fully Remote position- Ireland/Europe)

Envision a workplace where you have a direct impact on improving health, work alongside expert scientists, use newest technologies and collaborate with industry thought leaders and therapeutic experts.

I have an exciting opportunity for a Lab Systems Support Specialist who is a subject matter expert in Empower

As Lab Systems Support Specialist you will be responsible for providing technical support in the development and maintenance of various QC lab systems user workflows to support various site manufacturing, stability, method transfer and non- routine testing activities to ensure compliance with procedures, methods, specifications, sampling plans, and data reporting requirements for raw material, water, microbial, biologics drug substance and/or biologics drug product testing.

This requires partnering with all levels of laboratory personnel, Information Technology, analytical support teams, and Quality Assurance to ensure processes are designed and maintained for lab systems to meet business needs

Duties & Responsibilities:

  • Create and maintain lab systems by executing the appropriate change management process to support laboratory testing activities and to ensure business, project and/or investigation/CAPA timelines are met.
  • Support review of change controls associated with lab systems, identify system impact, and develop appropriate change actions required to support implementation of the change, including impact to interfacing systems.
  • Execute and document appropriate change control and/or verify changes executed by a team member are accurate associated within the lab system.
  • Review method/specification changes and work with appropriate SMEs to assess impact to lab systems data set up
  • Test changes/enhancements through dry runs and receive feedback from lab users, when required.
  • Setup verification testing as appropriate for the lab system.
  • Execute User Acceptance Testing for system functionality changes.
  • Communicate impact of lab system changes to integrated systems areas (i.e. trending system, MES, etc).
  • Collaborate/liaise with appropriate laboratory, manufacturing, analytical support and/or site/global IT teams to ensure needs and requirements are accurate in the lab systems.
  • Evaluate, recommend and implement processes to improve compliance and the efficiency of laboratory testing operations (i.e. visibility to testing queues, testing metrics monitoring, etc.) to support product release, new products, and key performance indicators/lean lab metrics.
  • Contribute to the development/maintenance of processes for effective communication/visual dashboards for lab system work in progress and tracking team metrics.
  • Assist with compiling/tracking team metrics.
  • Author, revise, and/or review procedural documents, such as SOPs and WIs and contribute to the development of associated training content.
  • Train users and less experienced staff on use of lab systems.
  • Provide ad hoc support to users for issues/questions on the lab system.
  • Communicate technical issues and activity status updates to team members/direct management.
  • Process user account requests for system access.
  • Maintain up to date knowledge on lab system functionality and apply functionality to improve system use and ensure efficient user experience within the systems.
  • Participate on/Lead teams in support of business process improvements/operational excellence.
  • Assist with management of the day to day activities and prioritization of work, as business needs require.
  • Present information at group/department meetings.
  • Provide support for internal compliance and regulatory agency inspections as required.


  • Min. Bachelor's Degree in relevant scientific, computer or engineering program area
  • Min 3 years relevant GMP experience
  • Candidate must have proficient experience in the administration and development of lab systems and the understanding of system interfaces and impact of changes on each other. Systems must include:
  • Empower - Custom Field and Custom calculations (essential)
  • Advanced knowledge and in depth understanding of analytical techniques preferred.
  • Proficient/Advanced knowledge and understanding of Microsoft Office Applications
  • Demonstrated ability to work independently to complete assignments within defined time constraints.
  • Ability to execute changes in the lab system independently, proactively identify problems, troubleshoot issues, and develop potential solutions.
  • Respond to system issues and troubleshoot to identify cause.
  • Ability to interpret and apply cGMPs, regulatory requirements, and industry best practices.

This is a fully remote job opportunity open to candidates located within the EU

Keywords: Lab Systems, IT Lab Systems Support Specialist, Remote work, Chemistry, Empower, GMP

Apply Today

* indicates required field