L1 Tech Support with Languages

Job Overview

Our client is looking for a Technical Customer Service Executive who has fluent English along with either Spanish, French, Italian or German. The successful candidate will competently resolve technical support issues in a European inbound customer service environment and enhance customers' experience by always exceeding their expectations.

It is a great opportunity for someone with multiple languages and an interest in IT to take the fisrt step onto the career ladder!

Main Responsibilities:

  • Provide post-sales telephone and email support to the clients, customers and partners
  • Responsible for answering incoming telephone calls and emails and prioritizing customers support needs
  • Provide 1st level support on the clients' software and hardware
  • Resolve technical support issues and provide customers with a solution, via troubleshooting techniques
  • Escalate technical issues as required
  • Complete documentation and follow up on all commitments and customer details.
  • Adhere to the technical support policies and processes
  • Test customers' hardware in house and keep up to date with known technical issues

Skills/Experience/Qualifications:

  • Fluency required in French, German, Italian or Spanish along with English with excellent written skills in these languages
  • Previous customer service experience required
  • Third level qualification in technical or IT related discipline desirable but not essential
  • Previous Technical Support or IT environment experience desirable, preferably in software and hardware environments
  • Working knowledge of major operating systems (Microsoft) essential
  • Working knowledge of MS Office applications essential
  • Demonstrate flexibility and an ability to learn quickly
  • Good problem solving abilities and aptitude to understand and explain technical information
  • Ability to work towards individual and team targets
  • Excellent interpersonal, communications and time management skills
  • Ability to work on own initiative but also as part of a team
  • Ability to develop and maintain customer rapport
  • Good verbal and written communication skills are required

This is a permanent full time position in Limerick city.

Key Contact

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