IT Support Engineer

Job Overview

The Role

  • Providing 1st& 2nd Level Helpdesk support and troubleshooting to varied user group.
  • To help resolves and reports various desktop or Infrastructure problems.
  • Monitoring of event and system logs and actioning any alerts
  • Support & maintenance of company telephone and Voicemail.
  • Support system / application upgrades / patches / releases (hardware, operating systems, infrastructure)
  • Set-up of new user accounts


  • Knowledge of Windows and MAC systems
  • Basic networking knowledge: TCP/IP, DNA, DHCP
  • Ability to troubleshoot hardware issues
  • iOS/Android/Blackberry telephonic support.


  • Strong analytical and problem solving skills.
  • Self-motivated with the ability to plan, prioritise, meet deadlines and manage changing priorities
  • Excellent interpersonal skills and communication skills (oral and written), and English (oral and written)

The Role Would Suit:

Helpdesk Support, Engineer, Desktop Support Engineer, Technical Support Engineer, Field Support Engineer