IT Support Engineer role - Germany

Job Overview

Role: IT Support Engineer

Location: Leipzig, Germany

Salary: €65K + benefits

Main duties:

  • Processing and documenting reported incidents and technical issues
  • Follow ITIL best practices
  • Work with colleagues to ensure reliable and continuous delivery of services
  • Collaborate with the customers via Skype for Business, Phone, Mail or Remote sessions
  • Dealing with tech support issues on 2nd and 3rd level
  • Migrations, performance optimization and troubleshooting
  • Backup and restore
  • Use monitoring solutions and define requirements to optimize SQL operations
  • Implementation of high availability solutions with MS SQL Server
  • Implementation of small on-the-job projects, participation in medium and large projects

Requirements:

  • Degree in engineering or computer science or equivalent education
  • Good knowledge in the operation of IT landscapes
  • Proven practical experience in managing SQL Server environments, security, migration, and troubleshooting
  • Knowledge of Microsoft SQL
  • Desired knowledge in Power BI, SSAS, SSIS, SSRS
  • Strong communication skills
  • Fluent English and German
  • Availability to work out of office hours (paid separately)
  • Desirable: ITIL Foundation certification
  • Min 2 years in a similar role

Benefits:

  • Training and development opportunities
  • A modern and fair remuneration model based on your qualifications, and experience
  • A modern and representative office
  • Annual leave
  • Training
  • Sport and social club

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