IT Support Engineer Level 2

Job Overview

* Answer calls from customers and ensure the necessary information is obtained to log tickets correctly

* Triage tickets as required and advise senior staff and management if escalation needed

* Ensure own tickets are closed in a timely manner, escalate as necessary to ensure customer requirements are met

* Participate in projects as required, these will also form part of professional development

* Maintain good customer communication and updates for all tickets and projects

* Log all time correctly to ensure our reporting is accurate.

* Constantly engage in own professional development

* Complete projects in allocated time

* Perform onsite activities as required

* Mentor and coach more junior members of staff as required

* Participating in continuous improvement in our Ways of Working and propose improvements where appropriate

* Develop and maintain IT systems documentation

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