IT Support Engineer

Job Overview

We are recruiting an IT Support Engineer who will be responsible for connecting directly with our customer's clients to determine IT issues as they emerge. You will be open to taking lead where vital yet additionally have the judgement to draw in more experienced colleagues as the need emerges. You will have excellent customer-facing experience with strong communication skills.


* Answer calls from clients and guarantees the important data is obtained to log tickets accurately

* Triage tickets as required and prompt senior staff and the executives if escalation required

* Ensure own tickets are closed in an ideal way, escalate as important to guarantee client prerequisites are met

* Participate in projects as required, these will also form part of professional development

* Maintain great client correspondence and updates for all tickets and ventures

* Drive goals for clients, preparing the vital assets and workforce, and keeping up with center around applicable SLAs

* Log untouched effectively to guarantee our announcing is exact.

* Constantly participate in own proficient turn of events

* Complete projects within the allocated time frame

* Perform onsite activities as required

* Mentor and coach more junior individuals from staff as required

* Participating in continuous improvement in our Ways of Working and propose improvements where appropriate

* Develop and keep up with IT frameworks documentation

Essential Technical Skills

* MS Exchange Server

* Active Directory

* Office 365

* Windows Server

* MS-office suite

* Windows 7 - 10 Additional

Technical Skills Advantageous

* VMWare


* TCP/IP Protocols

* MCP certification is advantageous

* Firewalls / Networking (Watchguard, Cisco, Juniper)

* Strong knowledge of server and storage infrastructure

* Good knowledge of Cloud Platforms

Apply Today

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