IT Support Analyst Dublin

Job Overview

Role: IT Support Analyst
Salary: up to € 41K p/a + bonus + relocation package on offer
Benefits: holiday pay, healthcare, pension, sport and social, free snacks and drinks.
Location: Dublin South

Responsibilities:

  • Provide exceptional customer service via phone and email
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Perform user administration duties
  • Provide basic IT training to non-IT personnel as and when required to increase self-reliance within the business.
  • Perform other duties as assigned
Requirements:
  • Min 2 years hands-on experience working in an end-user desktop support role or computer operations environment required
  • Good understanding of ITIL
  • Experience working with as VDI, Asterisk PBX and Microsoft Windows 10.
  • Good working knowledge of various hardware, software & Microsoft operating systems
  • Fluent English with strong communication skills
  • Strong organisational skills
  • Good troubleshooting experience
  • Ability to solve problems and make decisions
  • A positive and strategic thinker
  • Business/Technical diploma
For more information, please contact Daniel on 00353 860241818

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