IT Customer Support-Kerry

Job Overview

General Responsibilities

This position is responsible for providing high-end quality customer service to our customers located in North America and EMEA.

Receive all CSC related calls from external and internal customers via ACD. Manage each request in an appropriate manner; open a trouble ticket and dispatch efficiently while communicating with the customer to ensure complete satisfaction.

Experience (all nice to haves rather than essential)

  • Previous Call Centre experience
  • Knowledge of ITIL service delivery best practices
  • Have worked in/with a Citrix environment in the past
  • Experience with Windows 10
  • An understanding of MS Office applications/O365
  • An understanding of Active Directory
  • An understanding of Lotus Notes database structure and usage
  • Remote Support Tools
  • Troubleshooting Hardware (Lenovo desktops / MS Surface devices)
  • Knowledge of Apple Mac/iPad a plus
  • iPhone user support
  • SCEP (System Center Endpoint Protection)
  • Foreign language skills (French, German, Japanese, Russian) a plus

We look for

  • Smart, driven and fast learners
  • Logical thinker who enjoys problem solving
  • Organised and methodical approach under pressure
  • Self-starter
  • People person

About you

  • Fast learner and good logical thinking
  • Good investigative and reporting skills
  • Ability to learn/apply/retain large volume of information
  • Prepared to be flexible in regard to working time when required
  • Ability to work under pressure while ensuring a good standard of work
  • A good team player
  • Ability to Troubleshoot and analyse issues while suggesting improvements and workarounds
  • Candidates must be able to display why they want a job in IT and be able to talk to that interest and/or experience

Quality of life

Our location allows our employees to enjoy an enviable standard of living. Many of our staff pursue sports and outdoor activities which would be inaccessible if one were based in Dublin or Cork.

  • You will work 15 minutes from the beach
  • The mountains and national park are close by
  • You can be mountain biking, kayaking, hiking, walking, cycling, orienteering, horse riding, rowing, sailing, running, surfing, golfing, and lots more, within minutes of leaving the office
  • Cost of living is minimal
  • Your commute can be as little as 2 minutes (actual average is 8 minutes)

Apply Today

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